FREE shipping on all US orders over $75. Since every product we make is made fresh, we process and ship all orders within 7-10 business days. Reach out to orders@arvoti.com if you have any questions about shipping status or need anything rush delivered.

We reserve the right to select and use a postal service of our choice for all shipments. While we strive to provide the best shipping experience possible, this flexibility allows us to make decisions that ensure the timely and secure delivery of your orders.

Please keep in mind that our products contain oils that are susceptible to melting in high temperatures. When placing your order, ensure it's shipped to an address where it can be promptly collected.

Each product has an ingredient list on our website. Prior to ordering, please review it carefully for any potential allergens.

During warmer months, our balm and cream products may arrive in a melted or liquid state. By ordering, you acknowledge and accept this possibility, and refunds will not be issued based on consistency upon arrival. If your face cream or body butter arrives in this state, simply place it upright in a cool room or refrigerator until it solidifies. Rest assured, the quality of the product remains unaffected regardless of its initial consistency.

Our commitment to natural ingredients means our products are free from preservatives, additives, and chemicals. To maintain their integrity, avoid adding water and store them in a cool, dry place.

Shipping Policy: Address Verification and Reshipment

We strive to ensure smooth and efficient shipping processes for our customers. It is crucial to provide accurate and complete shipping information during checkout. In the event that customers provide incorrect or incomplete shipping addresses, resulting in shipments being returned, the following policy applies:

• Address Verification: We rely on the shipping address provided by you during checkout. Please double-check all address details, including the street address, city, state, zip code, and any other relevant information, to ensure accuracy.

• Returned Shipments: If a shipment is returned to us due to an incorrect or incomplete address provided by you, we may contact you to notify you of the situation. Please note that if the address is incorrect, we will not issue a refund, as the error was not our fault.

• Reshipment Cost: To reship the item to the correct address, you will be responsible for covering the cost of reshipment. This cost includes shipping fees and any additional charges incurred as a result of the return.

• Payment for Reshipment: You will have 72 hours to pay the invoice for reshipment. If the invoice is not paid within that time frame, and after multiple attempts to contact you, we will mark the order as complete and close the case.

• Address Updates: If you need to update your shipping address after placing an order but before it has been shipped, please contact my customer support team immediately to make the necessary changes.

International Shipping and Customs Charges Policy: For our valued international customers, we are pleased to offer shipping options to many destinations around the world. However, it's important to note that when placing an international order, you may be subject to additional charges, such as duty fees, taxes, and customs clearance fees, imposed by the customs authorities in your country.

International shipping is calculated at checkout and, if your country is eligible, it will display at checkout.

Customer Responsibility:

• Customs Charges: Please be aware that you are solely responsible for any customs charges or fees associated with the importation of our products into your country. These charges are not included in the product price or shipping cost and vary from country to country.

• Customs Regulations: It is your responsibility to ensure that the products you are ordering comply with the customs regulations and restrictions of your country. We recommend checking with your local customs office for specific information regarding importation rules and fees.

• Delivery Delays: Customs processing times may vary, which can affect the estimated delivery date. While we strive to provide accurate shipping estimates, we cannot guarantee delivery dates for international orders due to customs procedures. Once we ship, the package is at the mercy of Customs and the shipping service, and any issues need to be brought up with them directly.

• Communication: In the event that customs authorities require additional information or documentation for clearance, we will do our best to assist you promptly. However, it is essential that you cooperate with customs inquiries to avoid any delays.

Refusal of Delivery: If you refuse to pay customs charges or fail to comply with customs regulations, resulting in the return of the product(s) to us, please note that you may not be eligible for a refund of the shipping costs, and additional charges for return shipping may apply.

We highly recommend that you familiarize yourself with your country's customs policies and charges before placing an international order with us. By proceeding with your international order, you acknowledge and accept the responsibility for any customs-related fees or charges.

We appreciate your understanding and cooperation regarding international shipping and customs matters. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.

International Shipping Delays

In rare cases, global events or carrier disruptions may temporarily prevent us from shipping to certain countries. If this happens, your order will be carefully held and shipped as soon as service resumes.

We truly appreciate your patience and understanding, as these situations are outside of our control.

Orders affected by these temporary disruptions will not be canceled or refunded due to delays, as they will be fulfilled once shipping becomes available again.

International Shipping

Please note that delivery times are estimates and may be affected by customs processing times in your country.